Testimonials Why not send us your feedback?
Our UFH Services electricians have solved some major headaches for people when things have gone wrong. We take particular pride in the efficiency and helpfulness of our service, and so we're pleased to say that we've had a lot of happy customers - just take a look at some of the feedback below.
If you're experiencing issues, then don't panic - read more about our underfloor heating repair services and get in touch with us today!
Thank you and a very well done. Following a fault on the underfloor heating in our kitchen we were sceptical as to how this could be located and repair without a great deal of disruption. We contacted UFH Services and were impressed by the information and advice given by Vicky over the phone. We decided to go ahead and have the flooring fixed and we are so very glad we used this company.
Having agreed for the work to be carried out, we were kept informed by Vicky as to all of the arrangements. The engineer was very prompt, arriving on exactly the time arranged. He introduced himself, was very polite and respectful whilst explaining the whole procedure. He was able to locate the fault and made good the repair. We have been extremely impressed by the quick, efficient and professional service from UFH Services which included a full report and guarantee of the repair. Thank you and I would have no concerns in using this company again, or recommending them in the future.
Thank you for such an efficient service at an acceptable charge for the repair. I appreciated being informed of the day and time slot of your visit so that I didn't have to wait in all day. Your engineer was informative and very careful while repairing the fault. He left the bathroom clean and tidy and the fault was fixed. We lost only one tile and thankfully we had a spare. I am very satisfied with UFH Services. I would happily recommend this company as we now have a nice warm bathroom once again.
Thank you so much to both the office & engineers for sorting out my under floor heating issue! Everything was dealt with in such a quick and efficient manner. It really put my mind at ease, knowing that I was dealing with professional people who could actually help instead of just waste my time and money! Thanks again!
I was very happy with the customer service from both the office and onsite personal. The operatives managed to access the faulty cable via the matting area, hence no tiles had to be removed/replaced. The repair was carried out and the area left in a clean and tidy state. A pleasure dealing with a such a professional company, I can highly recommend UFH Services.
Prior to contacting UFH Services, I'd had a couple of people (a general electrician and another specific underfloor heating company) look at my broken underfloor heating, but neither of them could give me any reason for why it would work! The second company wanted a lot of money to come back with the right equipment, with no guarantee that they'd be able to fix the problem. UFH Services didn't need a callout before the actual visit to fix my heating (so no callout fee, and no need to take extra time off work), and quoted less than half the money.
The engineer arrived half an hour early to check he'd found the right house, then went away until the actual appointment time - the time convenient to me. He pinpointed the problem to one floorboard, so only a small section needed to be taken up. The problem was with the installation, and the heating was completely unfixable. For that reason UFH Services gave me a significant discount.
The engineer cut out the dangerous wiring, hoovered up after himself, advised me on what other type of heating would be best for my flat, and even looked at websites to make sure I chose the right one. I'd definitely recommend UFh Services and their engineer to anyone else trying to find someone to do a decent, honest job.
A very prompt and professional service. Great communication about the timings of the repair visit, including a call beforehand so that I didn't have to wait in all day. Both Vicky and the engineer were really helpful in sorting out our fault.
My underfloor heating stopped working after 15 months and the supply company were very unresponsive with their attitude. UFH Services were really helpful and upfront with their service, the engineer was polite and professional, they fixed the problem and gave a great after-care service. I would highly recommend them again to my friends.
After a lot of blood, sweat and tears perfecting my new house, I was ready to move in and was told the news that part of my underfloor heating does not work. I was devastated. After speaking to a lot of people 'in the trade', my options were to live without the heating or rip the whole lot up and start again.
After searching online about underfloor heating repairs I came across UFH Services. I promptly called them and spoke to a lovely lady who was not only friendly and sympathetic but knowledgeable and confident - which immediately put my mind at rest. The actual line that did it was 'It's not a case of IF we can repair it, it's just a case of when'. They are that confident! It all seemed too good to be true. The workmen turned up a few weeks later. They knew exactly what they were doing, they were fast, friendly, competent and cleaned up as they went along.
I now have fully working underfloor heating and just one tile to replace! I hope I never have to use this company again but it is also a pity I won't! A lot of tradesmen and companies could learn a lot from UFH Services.
Last Chance Animal Rescue
Last Chance Animal Rescue is a very busy and popular animal rescue charity in Kent. We had a fault on our undertiles electric heating system.
It was hard to find somebody to fix the damage as there are very few companies offering this service. We contacted UFH Services and got a quick response, followed by a visit by a fantastic engineer and a great professional repair.
We would highly recommend this company to anyone.
You might be apprehensive and worried that nothing can be done with your malfunctioning underfloor heating, and think you're going to waste lots of money trying to get it repaired.
I truly thought all of the former but I am so happy to report that I needn't have had any concerns! What a good company to do business with. I would not hesitate to recommend them to anyone who has an issue with an underfloor heating system.
My sincere thanks to the engineer and Vicky for helping me out of what I thought was a desperate situation. It wasn't!
When my underfloor heating stopped working in my lounge, I thought without a doubt that this was going to be a big messy job to repair. I have Amtico flooring, which is like a wood effect tiling and thought this would add to the already big job.
I spent a long time trying to research how it could be repaired, and found very little information available to me. I rang UFH, and spoke to Vicky about the situation. She reassured me that it would not be a big messy job and that they would be able to help me. She even took time to listen to my worries about this job and I felt more positive about it following our conversation.
When I got round to booking for UFH to come round, I had also discovered that the under floor heating had failed in my bedroom too. Once again, Vicky reassured me that this could be looked at on the same day as my planned visit.
On the day of the repair the engineer arrived on time and was very helpful in explaining what he was going to do to find the fault. We were impressed as our engineer used thermal imaging equipment to locate the fault under the floor.
Within a short period of time, he had found the fault and carefully lifted one of my wooden Amtico tiles in one piece. He then showed us the fault, fixed it and poured the concrete screed over it, ready to place my piece of flooring back. I was amazed at how quick, mess free and this procedure was as well as only affecting a very small area. I had visions of my whole floor having to be taken up! In reality it was the size of one tile.
He also fixed the under floor heating in my bedroom on the same visit. Not only was he great at fixing the issue with no damage to the floor, prior to this, he helped to move all of our bedroom furniture and roll the carpet up to get to the damaged floor. This was way above and beyond what I would have expected from him.
Overall, I am very happy that I finally got UFH to come in and fix my heating - I wish I had done it sooner.
I highly recommend this company to anyone worried about getting their under floor heating fixed. The customer service I received was fantastic. I was reassured about any concerns that I had and communication was maintained from my original enquiry, through to the invoicing stage.
Thank you so much to the staff at UFH for all that you did for me.
I felt I had to write to thank you for the service you provided to repair the underfloor heating which we damaged at a clients house whilst replacing a tile.
Your office were great, helpful and efficient and you even contacted me in advance to make sure I was on site.
The fault was found, speedily repaired and the area was cleaned up perfectly. I was concerned before the job was carried out that it would be a large sum to pay out, BUT having had the repair carried out so quickly I was happy to pay the fee — I actually felt I had value for money AND my client is happy that his floor is working as it should be. Thank You!
Mrs. Sandra Head
I recently had my under floor heating looked at by UFH and was very impressed with the professional service/politeness of the company and the Engineer who fixed it for me.
He was there on time and spent time locating the problem and explaining things to me. He was also very tidy and cleared up all mess that was made as a result of lifting the tiles (2 in total).
I was very reluctant to have the floor looked at, believing that the whole floor would need to be replaced — so I would have no problems with recommending this company to anyone who has a problem with their flooring. Great job done — Thank you!
Thank you for the great service. The problem with the uunder floor heating was found and resolved quickly. Only one tile had to be replaced.
The whole experience was professional and special thanks to you for taking the time to communicate efficiently.
I will pass your details to other builders and trades I deal with.
Highly recommend UFH! Two rooms with problematic underfloor heating needed to be looked at. One was ten years old and never worked and the other had been installed two years ago and again never worked - sadly the result of not using professionals the first time around!
The UFH team came in and within a short space of time he problems were found and fixed. I never thought it was possible to fix the issues without ripping up the entire floor. Only a few tiles in total need to be replaced now, which is amazing!
Very, very pleased with the professional service received.The Engineers were polite and left everything clean and tidy- they really took care not to damage any tiles unnecessarily. A big thank you to the Team for doing a great job and to Vicky in the office for all her support and advice.
Very efficient service! UFH found the fault in a defective heating cable at a depth of 100mm in concrete, really quickly. Very impressive, and with minimal disruption. Highly recommended!
Excellent service, friendly and professional. UFH had the problem solved in minutes with no fuss - great service! will definitely recommend UFH. My thanks to Vicky in the office for organising the engineer to visit in 24hrs.
Mr Patrick Smith
An excellent company - I would recommend for prompt service and competent delivery. My daughter's electric underfloor heating was repaired in three hours. With their special equipment the fault was found in minutes. Excellent value as well.
We had underfloor heating installed about 4 years ago and this year it stopped working - causing our house electrics to trip the fuse box.
We contacted a local electrician who told us that our underfloor heating was the problem. We were recommended to try UFH Services ltd from an under floor heating company who said they would be able to fix our problem.
We were so happy that only one tile was removed and with very little disruption - as we had assumed the whole floor would need to be taken up at a great cost. The service was very quick and trouble free.
Until I found this site I had no idea my underfloor heating could be fixed. UFH identified the problem and solved it quickly. I can't thank you enough. Recommend this company for your underfloor heating needs.
One of the best investments I've made - excellent customer service, prompt quoting. Would easily recommend this company. Office staff particularly courteous.
Dr Peter Barrett
Excellent, prompt and professional service. UFH solved our underfloor heating problems. We could not find anyone locally to tackle the problem and were delighted when we discovered that UFH were prepared to travel some distance to diagnose and rectify the problem.
We have no hesitation in recommending them.
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